Pan Pacific Hanoi | Hanoi ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

1 Thanh Nien Road, Hanoi, Vietnam, 0

“The location is perfect for exploring Hanoi's vibrant culture and dining options.”view full review

Pan Pacific Hanoi, a 5-star hotel with an 8.4/10 rating, features luxury accommodations and extensive amenities. Guests can enjoy specialties from Banh Tom Ho Tay Restaurant and relax in the rooftop Summit Lounge with panoramic city views.

Rooms & Amenities

Rooms and serviced suites at Pan Pacific Hanoi feature tastefully furnished interiors and thoughtful amenities, including flat-screen TVs, minibars, and soundproofed walls. Some rooms offer stunning views of West Lake, along with options for complimentary executive lounge access.

Dining Options

Dining options include Ming Restaurant, serving authentic dim sum and Chinese delicacies, alongside the rooftop Summit Lounge and Song Hong Bar for casual refreshments. Guests can enjoy a selection of pastries at The Pastry Corner.

Business & Leisure

The hotel offers a 420sqm Pacific Ballroom for events with modern technology, alongside a professional team providing event management services. For leisure, guests may take part in local tours or relax with personalized fitness programs available on-site.

Location & Transportation

Located in Truc Bach Ward, Pan Pacific Hanoi positions guests near Hanoi's historical landmarks, including the One Pillar Pagoda and the Vietnam Military History Museum. Public transportation options are accessible, with a bus stop just a 2-minute walk away.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Premier Lake View Room

Max:

2 persons

380 sq. feet

Bed options:

1 King-size bed

Shower

Heating

room details

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Pacific Club Room

Max:

2 persons

380 sq. feet

Bed options:

1 King-size bed

Shower

Heating

room details

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Studio Suite

Max:

2 persons

520 sq. feet

Bed options:

1 King-size bed

Shower

Heating

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Hanoi 1.4 mi

Airports

Noi Bai International (HAN) 14.0 mi

Cat Bi International (HPH) 75.5 mi

Train

Ha Noi Railway station 1.9 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Perfect for Relaxation

“The warm indoor pool, sauna, and hot jacuzzi at Pan Pacific Hanoi provided the perfect environment for relaxation. I took advantage of the spa facilities, and the massage I received was excellent. It was a great way to unwind after a day of exploring.” view full review

Really good breakfast Experience

“The breakfast buffet at the hotel was really good, offering a wide variety of choices. One of the highlights was enjoying a delicious bowl of pho at the Pacific Club Lounge with a serene atmosphere to start the day.” view full review

Fine Room View

“I stayed in a Premier Lake View Room and was absolutely captivated by the unobstructed view of the west lake. The room itself was spacious, comfortable, and well-appointed, making my stay all the more enjoyable.” view full review

Rooftop Bar Marvel

“The Summit Bar on the top floor was a fantastic place to relax and enjoy a drink. With a amazing night view of the city, it became my go-to spot in the evenings to unwind and appreciate the beauty of Hanoi.” view full review

General

No smoking on site
Free Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Yoga class
Sports trainer

Guest Parking

Electric kettle
Dryer
Cookware/ Kitchen utensils

Services

Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Children's buffet

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Rooftop pool
Indoor swimming pool
Sun loungers
Sun terrace
BBQ facilities
Leisure/ TV room
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Back massage
Full body massage
Foot massage

Room features

Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Separate tub and shower
Washing machine
Free toiletries
Bathroom telephone

Self-catering

Electric kettle
Dryer
Cookware/ Kitchen utensils

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

1 Thanh Nien Road, Hanoi, Vietnam, 0

Map view

1 Thanh Nien Road, Hanoi, Vietnam, 0

City landmarks

Monument

Ho Chi Minh Mausoleum

1.4 mi

Landmark

Temple Of Literature

1.5 mi

Museum

Vietnam Military History Museum

1.3 mi

Lake

West Lake

1.7 mi

Pagoda

Quan Thanh Temple

3200 ft

Square

Ba Dinh Square

1.3 mi

Landmark

Truc Bach Lake

3700 ft

Pagoda

One Pillar Pagoda

1.6 mi

Park

Hanoi Botanical Garden

1.1 mi

Church

Cua Bac Church

4900 ft

Museum

Hoa Lo Prison

1.8 mi

Castle

Thang Long Imperial Citadel

1.4 mi

Landmark

Long Bien Bridge

1.5 mi

Landmark

Bach Ma Temple

1.3 mi

Landmark

Old City Gate

1.3 mi

Landmark

Hanoi Night Market

1.3 mi

Museum

Vietnam Fine Arts Museum

1.4 mi

Monument

Flag Tower of Hanoi

1.5 mi

Palace

Presidential Palace

1.4 mi

Church

Saint Joseph Cathedral

1.6 mi

Landmark

Temple of the Jade Mountain

1.6 mi

Landmark

Presidential Palace Historical Site

1.4 mi

Landmark

Ho Chi Minh's Stilt House

1.4 mi

Museum

Vietnamese Women's Museum

2.0 mi

Landmark

Hanoi Old Citadel

3400 ft

Theatre

Thang Long Water Puppet Theatre

1.5 mi

Gallery

54 Traditions Gallery

3800 ft

Museum

Ho Chi Minh Museum

1.6 mi

Park

Lenin Park

1.3 mi

Nearby

Pagoda

Tran Quoc Pagoda

1400 ft

Restaurants

Ming Restaurant

500 ft

1 Thanh Nien road

Pacifica

600 ft

1 Thanh Nien Road

Home Hanoi Restaurant

2500 ft

34 Chau Long Street Ba Dinh District

Sy Phu Restaurant

800 ft

5 Pho Truc Bach

The Coffee Bean & Tea Leaf

900 ft

28 Than Nienstr. Yen Phu Ward

Paris Baguette

1000 ft

B010 The Manor

Standing Bar

3200 ft

170 Tran Vu Street

Banh tom Ho Tay

1500 ft

1 Thanh Nien

Cua Hang An Uong Mau Dich So 37

2700 ft

37 Nam Trang Truc Bach Ward

Reviews and Ratings

Reviews from guests about their experience.

4.5/5 based on 2337 reviews

#144 of 1,318 hotels in Hanoi based on Tripadvisor

Deborah

United States, April 2025

5.8/10

My stay at Pan Pacific Hanoi was quite the experience! While the hotel itself had good features, like the spacious pool and gym, I found some aspects a bit lacking. The dining options were great but on the pricier side for Hanoi, and the location was tricky to navigate due to the heavy traffic. Overall, I had a good time and appreciated the friendly staff, especially at the Pacific Lounge.

Rooms

8.0

The rooms were tastefully decorated with large comfortable bathrooms and offered fantastic views. However, I did notice some signs of fading grandeur that suggested they might need a refresh soon.

Service

9.0

The staff exemplified customer service at its finest, always warm and welcoming. I felt appreciated throughout my stay.

Location

7.0

The location is near West Lake, perfect for walks, but the traffic made getting around a bit of a hassle. It's not too far from local attractions, which I appreciated.

Dining

7.0

The dining was great with a great selection, although breakfast wasn't free as expected. I enjoyed some meals, but with the prices, it felt a bit much compared to other dining options in the area.

Facilities

9.0

The facilities were fantastic. The gym was huge, and I really enjoyed the sauna. The pool was also a great place to unwind.

Mike

United States, February 2025

7.2/10

I recently stayed at Pan Pacific Hanoi and my experience was quite mixed. The hotel boasts a great location with stunning views and a fantastic rooftop bar, but I had some hiccups with service and amenities. Overall, it has potential but could use some improvements.

Rooms

8.0

The room had a lovely view over the lakes, and I found it comfortable. However, I noticed that the in-room facilities felt a bit dated, and I had trouble charging my phone by the bed since there weren't enough power points.

Service

7.0

The staff were generally polite and helpful, especially the club room receptionist who was lovely. But I did experience some inconsistent service, like the missed turn-down service on my second night.

Location

9.0

The location is perfect, right in front of West Lake, making it convenient to explore the Old Quarter and nearby attractions. It's an ideal spot for both business and leisure.

Dining

8.0

Dining options were decent, especially the breakfast buffet, but I think they could add more variety to the menu since it was the same over my stay. There was a great rooftop bar, though, where I really enjoyed my evenings.

Facilities

7.0

The facilities are impressive, with a large gym and nice pool, but I felt let down by the room service quality. Some items, like the pancakes, didn't meet expectations.

Isaac

United States, January 2025

6.2/10

I had a nice stay at the Pan Pacific Hanoi, enjoying the fantastic view of West Lake and the superb service that truly sets it apart. The room was lovely, though a bit dated in some areas. and while I appreciated the well-equipped gym and beautiful swimming pool, I did wish for more modern touches. Overall, it was a comfortable and relaxing experience, making it a solid choice for anyone visiting Hanoi.

Rooms

7.0

My room had a great view of the lake, but I found the decor slightly tired and the mattress not as comfortable as I expected from a five-star hotel. The amenities were adequate, but some felt outdated.

Service

9.0

The staff were incredibly friendly and helpful. they went above and beyond to cater to my needs, even assisting with my food delivery from Grab, which made my stay more convenient.

Location

8.0

I liked the hotel's location, as it provided a nice escape from the chaos of the old quarter while still being within walking distance of great neighborhoods. It was close to shops and cafes, which I found very convenient.

Dining

7.0

The dining options were delicious, with a good variety. but I felt there could be more choice for breakfast. The terrace bar was also perfect for enjoying a sunset, but the afternoon tea set could use some improvement in variety.

Facilities

6.0

The hotel offered great facilities including a fitness room and a nice swimming pool. However, elements like the switch plates and room amenities felt reminiscent of the early 2000s, which was a bit disappointing for a luxury hotel.

George

United States, January 2025

5.8/10

My stay at Pan Pacific Hanoi was pleasant overall. The location offered a lovely view of the lake, although it was a bit far from the central attractions. The service was excellent, especially from the concierge team, who were always helpful. However, the room I stayed in had some old fixtures and the comfort level of the bed could be improved.

Rooms

7.0

The room provided a stunning view of the lake. yet it felt somewhat dated with an awkward bathroom setup. The mattress wasn't as comfortable as I had hoped, but the room size was decent.

Service

9.0

The staff were friendly, kind, and very attentive. I appreciated their extra efforts, like fulfilling my dining requests by the pool. The concierge, Tuan, was especially helpful.

Location

7.0

The hotel is situated in a nice area with beautiful views. However, it is a bit removed from the busy city center, making cabs necessary for outings.

Dining

8.0

Dining options were quite good, with a nice variety. The breakfast buffet was well-stocked, though I felt the menu could use more diversity over my stay.

Facilities

7.0

The facilities, including the pool and gym, were impressive. However, the gym was small and divided into two areas.

Brad

United States, December 2024

7.0/10

My stay at Pan Pacific Hanoi had its ups and downs. I appreciated the friendly staff and the very nice dining experience at the Ming Restaurant. However, the hotel felt quite dated, and I had to change rooms due to unpleasant odors. Overall, I left feeling mixed about my experience, particularly after checking out early.

Rooms

5.0

The rooms were rather dated and small. I faced issues like lingering cigarette smells and awkward bathroom setups. The view of West Lake was beautiful, but the overall ambiance didn't live up to expectations.

Service

8.0

The service was really good. Each staff member, particularly Tien and Hann, was friendly and very attentive. They went above and beyond to make me feel welcome.

Location

7.0

The hotel's location was convenient, just a short distance from the Old Quarter. It provided a peaceful environment away from the bustling city center.

Dining

9.0

Dining at the Ming Restaurant was a highlight. The food was some of the best I had in Vietnam, and the Pacific Lounge offered an excellent variety of snacks and drinks. I particularly enjoyed the poached eggs for breakfast!

Facilities

6.0

The facilities, including the pool and gym, were impressive. However, other aspects like the hot shower left something to be desired.